Puneet Dua
Workforce Management & Analytics Leader | Capacity & Manpower Planning | Data-Driven Operations | Vendor & Client Management
- Role
- Wfm (as a Service) Sr Manager at Concentrix at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Puneet Dua
I am a results-oriented WFM and Analytics specialist with over 17 years of experience in workforce planning, MIS reporting, data analytics, vendor & client management, and dialer operations. I help organizations improve operational efficiency and performance by turning data into actionable insights and aligning resources with business needs.My expertise includes: Workforce & Capacity Planning: Manpower forecasting, Erlang-based scheduling (IEX), and staffing optimization Analytics & Reporting: Turning data into strategies that improve decision-making and revenue outcomes🤝 Client & Vendor Management: Building strong partnerships and ensuring seamless collaboration Team Leadership: Leading and mentoring teams to achieve high productivity and process excellenceI’m passionate about driving efficiency, improving processes, and supporting business growth through smart workforce strategies and data-driven decisions.
Experience
Wfm (as a Service) Sr Manager at Concentrix
Sep 2022 — Present
Education
Guru Nanak Dev University
Bachelor of Arts (BA), Fine/Studio Arts, General
Jagat Jyoti high school
+2, Arts, Entertainment, and Media Management
Skills
- Capacity Planning
- Dialer Management
- Data Analytics
- Business Process Outsourcing (Bpo)
- Iex Total View
- Service Delivery
- Vendor Management
- Scheduling
- Scheduling
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