Pundalika Kamath
Sales Operations Specialist at Dell EMC
- Role
- Sales Operations Specialist at Dell Technologies
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Pundalika Kamath
Oracle Order Management / Sales Operations specialist with 9+ years’ experience in…
Experience
Sales Operations Specialist
Dec 2019 — Present · Bengaluru, IN
Leading team of Order Management Analysts to ensure timely and accurate processing of transactions as per the defined process guidelines for Licenses and ServicesExecuting SLA management and work with global supervisors and functional managers to deliver on business commitmentsEnsure accurate implementation and adherence to all compliance guidelines including SOX, Revenue Recognition, Export Compliance; support internal and external auditsManage contract activity for Renewal Sales including upgrades, de-installation and modify and maintain the integrity of the database.Responsible for developing, preparing, and interpreting statistical and analytical reporting.Participate in projects with focus on system development, process re-engineering, quality, data migration/remediation, training, and organizational initiativesWork closely with the cross functional team such as such as Deal Desk, Account managers etc. to ensure seamless quote workflow.and other business partnersMentoring and training the new hiresHandling team escalations and resolving the issues by speaking to the respective teamsWork on stringent deadlines and extended hours during quarter endTake initiatives to enhance and streamline processes in corporate operationsProvide assistance on questions/queries by acting as a SME and address issues within the teamDeliver on ad-hoc assignments as business requiresManage personal development and continuous learning to keep knowledge current andrelevant to the demands of the business.Effective communication with customers to resolve issues if any. Usage of different reports and tools (excel) for data analysis: Work queue report analysis- SLA analysis, quality analysis, cycle time analysis, 1st response time analysis, analyze disti errors - and provide disti training. System enhanced based on the error analysis, process improvement, report of renewalMeet quarterly goalsCoordination of complex accounts, acting as contact point for all stakeholders.
Education
Mangalore University
Bachelor of Commerce - BCom, Business/Commerce, General
2007 — 2010
Canara College
commerce, Business/Commerce, General
2005 — 2007
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