Punam Zade
Associate Director- SEM (Enterprise)
- Role
- Associate Director at Yellow.ai
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Punam Zade
I am at the nexus of sales, platform, delivery, UX and product helping to drive company growth and transforming the conversational AI landscape in the world (both Chat and Voice). I play a critical role as consultative business partner to our largest customers, serving as a bridge between their needs and our product. I am actively tracking, managing and driving ROI for the clients and I am constantly thinking on doing the things at scale.
Experience
Associate Director
May 2025 — Present · Mumbai, IN
Leading end-to-end customer success & delivery for global enterprise clients at Yellow.ai, ensuring seamless adoption of AI-powered automation solutions.Key Responsibilities: Own P&L and strategic roadmap for enterprise customer portfolios Drive adoption, expansion, and ROI realisation for Voice & Chat conversational AI solutions Lead cross-functional teams (CSMs, Delivery) to exceed NPS & retention targets Architect success frameworks for enterprise clients in BFSI/Retail/NBFC/Manufacturing Champion voice-of-customer to shape product roadmap
Education
IBS Hyderabad
Master of Business Administration (MBA), Marketing
2016 — 2018
Nagpur University
Bachelor of Engineering (B.E.), Computer Engineering
2011 — 2015
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