Pradeep Yadav

About Pradeep Yadav

I am a passionate DevOps and Cloud Engineer with hands-on experience in building, automating, and optimizing mission-critical deployments in cloud-native and hybrid environments. My focus is on creating scalable infrastructure and robust CI/CD pipelines that accelerate delivery and ensure reliability. Technical Focus Areas: CI/CD Automation: Streamlining software delivery using Jenkins, Git, and other tools Infrastructure as Code (IaC): Proficient in Terraform and Ansible for repeatable, secure provisioning Cloud Platforms: Hands-on with AWS and familiar with cost-effective cloud architecture practices Containerization & Orchestration: Skilled in Docker and Kubernetes for scalable app deployments Monitoring & Observability: Advocate of proactive monitoring using tools like Prometheus, Grafana, and CloudWatch Scripting & Automation & AI: Using Python and Bash to eliminate manual tasks and increase efficiency

Experience

1. Sr Technical Support Specialist

   TP

   May 2024 — Present · Gurugram, IN

   Adobe Enterprise Support (L2/L3)Played a key role in identifying issue affecting multiple enterprise clients using Adobe software. Through deep-dive log analysis, cross-environment testing, and collaboration with internal engineering teams, I traced the root cause to a misconfiguration impacting application performance under specific network conditions.I escalated the issue with detailed documentation, including replication steps, affected modules, and system logs, enabling the development team to release a targeted patch. Post-resolution, I coordinated with clients for patch deployment, verified system stability, and ensured long-term performance improvements.This fix led to a significant drop in related support tickets, enhanced client satisfaction, and improved the overall product experience—earning internal recognition for technical excellence and client advocacy.

Education

• Shri G S Institute of Technology & Science

  Bachelor's degree

  2018 — 2022