Srikanth Pullela
Quality Operations Expert | Global HR Operations | Banking | E-commerce | IT | F&B
- Role
- Assistant Manager HR Operations (Business Change Management) at HSBC
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Srikanth Pullela
Quality Operations MBA graduate specializing in auditing and process improvement & optimization, with a focus on Root Cause Analysis and Regulatory Compliance. Proven track record in managing quality metrics, SLA TAT, CSAT, VOC, and SOP implementation, while fostering strong stakeholder relations. Skilled in Employee Relations, risk management, internal controls, and SOX compliance, with expertise in expediting A-B and B-A reports. Proficient in CAPA framework and dedicated to continuous improvement. Experienced in handling customer complaints, producing MI reports, create/draft new policies (NPD) and forecasting trends in HR Shared Services. Seasoned professional adept at driving success in e-commerce and BFSI sectors, committed to excelling in diverse industry landscapes
Experience
Assistant Manager HR Operations (Business Change Management)
Feb 2025 — Present
Education
MVGR College of Engineering
Bachelor of Technology - BTech, Computer Science
2010 — 2015
Institute of Management Technology, Hyderabad
Master of Business Administration - MBA, Marketing
2017 — 2019
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