Pulkit Sagar
Sr. Associate at Axiom Technologies | Service Delivery Management | Project Delivery & Project Management | IT Services & Operations | BTech- Information Technology | AKTU’23 | MBA- Data Science | AMITY‘25
- Role
- Senior Service Delivery Associate at Axiom Technologies
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Pulkit Sagar
Results-driven Service Delivery Specialist with 2.8+ years of experience managing IT and…
Experience
Senior Service Delivery Associate
Nov 2024 — Present · Noida, IN
As a Senior Service Delivery Associate, I play a key role in ensuring seamless IT service delivery and support. My responsibilities include managing service requests, troubleshooting technical issues, and coordinating with teams to maintain high service standards. I work closely with clients to understand their needs, provide timely resolutions, and enhance overall customer satisfaction.Additionally, I contribute to process improvement, incident management, and compliance with SLAs. With a focus on efficiency and reliability, I help drive operational excellence, ensuring that IT services align with business objectives. My role also involves mentoring junior associates and collaborating with cross-functional teams to optimize service delivery.Committed to delivering top-notch IT solutions, I thrive in dynamic environments where problem-solving and client engagement are paramount.
Education
Amity University
Master of Business Administration - MBA
2023 — 2025
Inderprastha Engineering College
Bachelor of Technology - BTech
2019 — 2023
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