Pulkit Mitra

About Pulkit Mitra

A young graduate, having 4+ years of experience in customer service/relationship management/loyalty program. • Currently indulged in working as a Subject Matter Expert with world\'s largest market leading company in terms of web, retail and E- commerce, Amazon India. • Enhancing a demonstrated history of working in the internet industry. Skilled in Communications planning and team management. • Strong support professional in Bachelor of Commerce - focused in Business/ organisational commerce from University of Lucknow. •Worked as a Subject Matter Expert, where in the responsibilities includes supporting/managing a team of 20 25 where in the main focus is targeted on bringing out the best of their capacity in order to ensure smoother running of the operations. •While working as an SME, have taken over the initiative of conducting site level sessions in regards to certain KPIs and process enhancement indicators. Responsibilities included briefing all the NHTs in order to increase the awareness about the situation based use cases to enrich smoother customer experience by polishing the skills and capabilities of the on-boarded CSAs. Within a span of week, the said KPI(s) went all the way up. This eventually helped the entire site in improving the overall data base in terms of site level performance and acted as a jack in my personal portfolio.

Experience

1. Senior Associate - Product Compliance

   Amazon

   Mar 2023 — Present · Hyderabad, IN

Education

• University of Lucknow

  Bachelor of Commerce - BCom, Business/Commerce, General

  2017 — 2020

• City Montessori School

  Commerce, Accounting and Business/Management

  2001 — 2017