Pulkit Awasthi
CRM Professional | Handling Red chief consumer portal | Service Excellence | Data Analysis & Reporting
- Role
- Customer Relationship Management Executive and Consumer Portal at RSPL Group
- Location
- Kanpur, UP, IN
- LinkedIn followers
- 500 followers
About Pulkit Awasthi
I specialize in helping businesses increase organic traffic, improve search engine rankings, and drive measurable ROI through strategic and data-driven SEO practices.As an SEO expert, I’ve worked with clients across diverse industries—guiding them on how SEO can become a powerful growth engine for their business. From technical SEO audits to on-page optimization, link building, and content strategy, I offer end-to-end SEO solutions tailored to meet business goals.
Experience
Customer Relationship Management Executive and Consumer Portal
Oct 2025 — Present · Kanpur, IN
As a CRM Executive, I specialize in managing customer interactions, ensuring seamless communication, and driving customer satisfaction through effective use of CRM systems. My role bridges customer support, data analysis, and cross-functional collaboration to enhance the overall customer experience and retention.Key Responsibilities: Handle customer inquiries, complaints, and service requests across email, chat, and voice channels with professionalism and courtesy. Provide accurate information on products, services, and policies while ensuring timely issue resolution and escalation of complex cases. Utilize CRM tools to document and track customer interactions, maintaining a clear history for effective follow-ups. Generate and analyze reports on customer feedback, complaint trends, and service performance to identify opportunities for improvement. Drive customer satisfaction and retention by implementing engagement and loyalty strategies that reduce churn. Collaborate with Sales, Marketing, and Technical Support teams to resolve issues and enhance customer experiences. Share actionable customer feedback with management to support service and product improvements. Stay updated on company products, policies, and industry trends while continuously improving CRM processes through training and workshops.Through this role, I contribute to building long-lasting customer relationships, improving service quality, and aligning customer insights with business growth strategies.
Education
PSIT College of Higher Education
Bachelor of Business Administration - BBA
PSIT College of Higher Education
Bachelor of Business Administration - BBA, Business Administration and Management, General
PSIT College of Higher Education
Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services
2021 — 2024
Subhash public school
Bachelor of Business Administration - BBA, College
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