Pulkit

About Pulkit

Sales & Revenue | Travel Experiences | Supply | Key Account Management | Product | Team ManagementA passionate and driven travel professional with a graduation in Tourism, I began my career as a Business Development Executive at Thrillophilia.I started by handling Himalayan treks across India and Nepal, and later played a key role in building short-haul destinations like Vietnam from scratch, including product creation, vendor onboarding, and vendor management. Over time, I transitioned into a leadership role, managing a 16-member sales team, curating short-haul itineraries, and generating revenue of 1.7 million.Subsequently, I expanded my scope at goSTOPS, where I curated 200+ Gen Z-centric, unique travel experiences across India. I independently managed key accounts for 60+ vendors nationwide, handling product development, pricing, and operations through a structured, process-driven approach. Additionally, I led the digital concierge operations for all goSTOPS properties across India, overseeing supplier relationships and experience delivery end-to-end.I take complete ownership of my work and thrive in fast-paced environments where strategy, execution, and creativity go hand in hand—always focused on building scalable systems and achieving long-term business goals.

Experience

1. Assistant General Manager

   goSTOPS

   Apr 2025 — Present · New Delhi, IN

   At goSTOPS, I lead the centralized, app-based digital concierge for curated travel experiences and the two-wheeler rental business across 30+ hostels in India. My focus is on enhancing the in-house guest journey through Gen Z–centric experiences, positioning goSTOPS as a one-stop travel solution while driving incremental revenue for the organization.I manage the end-to-end experience lifecycle and rental vertical, covering supplier onboarding, app listings, operations, pricing strategy, and post-booking customer engagement. I have built and streamlined process-driven systems that directly impact customer experience, operational efficiency, and P&L.Currently, I oversee a growing network of 60+ key supplier accounts, manage 200+ experiences across India, and lead the rental vertical end-to-end. I also plan and execute 4–5 day FAM trips to onboard suppliers, audit experiences, and strengthen long-term partnerships.

Education

• Lovely Professional University

  Diploma in airlines cabin crew & hospitality, Aviation tourism hospitality

  2019 — 2020

• MGN Public School, UE-2, Jalandhar

  Commerce, Accounting and Business/Management

  2017 — 2019

• Lovely Professional University

  B.Sc airlines tourism & hospitality, Tourism & Hospitality

  2020 — 2022