Pulak Dey
Transformation & PMO Leader | Driving CX, Governance & Digital Adoption (AI/RPA/GenAI) | PMP®, LSBB
- Role
- Assistant Vice President at Axis Bank
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Pulak Dey
PMP-certified Transformation & CX Leader with 21+ years of experience driving…
Experience
Assistant Vice President
Feb 2023 — Present · Delhi, IN
Led program governance and SteerCo reporting for multi-market transformation in retail banking and insurance operations. • Improved NPS by 8 points and reduced turnaround time by 20% via customer journey redesign and KPI dashboards. • Reduced complaints by 12% using root cause analysis, risk audits, and automated lifecycle communication. • Delivered $24M+ in cost savings through structured idea platforms and change management. • Built PMO dashboards, risk registers, and compliance frameworks ensuring CXO-level visibility.
Education
DOEACC
A level, Computer Science
St. Domnics High School
10th
Punjab Technical University
Bachelor of Science (IT), Information Technology
St. Domnics High School
Senior Secondary, Physics, Chemistry, Mathematics
DOEACC
O Level, Computer Science
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