Poojitha Reddy
Devsecops Engineer @Fiserv, Inc
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WORK HISTORY
Devsecops Engineer @Fiserv, Inc
US
Designed and optimized CI/CD pipelines with Azure DevOps for microservices and frontend apps. Configured frontend deployments (React/Angular) integrated with Azure CDN/Front Door for low latency and global reach. Managed Azure Container Registry (ACR) for image versioning, scanning, and artifact lifecycle. Automated provisioning with Terraform (VNets, App Gateways, SQL, Storage Accounts). Deployed API Gateway policies in Azure API Management for secure API communication. Implemented blue-green/canary deployments with Harness and Azure Pipelines. Automated environment setup using Terraform & Ansible, reducing provisioning time by 50%. Monitored infrastructure with Azure Monitor, Log Analytics, and Security Center. Supported cross-team DevOps adoption, providing training/documentation on Azure DevOps. Enhanced compliance & security with RBAC policies, Key Vault certificates, TLS/SSL.
EDUCATION
Osmania University, Hyderabad
Bachelor's degree
ABOUT POOJITHA REDDY
10+ years of progressive experience as a Salesforce Business Systems Analyst delivering end-to-end CRM solutions in Sales Cloud, Service Cloud, and Lightning Experience. Adept at eliciting, analyzing, and translating business requirements into scalable Salesforce solutions that optimize operations, improve user adoption, and enhance reporting capabilities. Skilled in Agile/Scrum and Waterfall methodologies, with expertise in writing user stories, acceptance criteria, and functional specifications. Strong experience in process reengineering and mapping business workflows to Salesforce configurations including custom objects, record types, page layouts, Lightning pages, and automation. Proficient in creating complex reports, dashboards, and KPI tracking tools for business performance monitoring. Experienced in data migration, cleansing, and transformation using Data Loader and API integrations. Hands-on collaboration with development teams for Apex triggers, Visualforce pages, and Lightning Web Components. Strong communicator with proven success in stakeholder management, change request handling, and cross-functional collaboration across IT, operations, and business teams. Industry experience spans Energy, Utilities, Retail, and Financial Services, including regulatory compliance and customer service process optimization. Committed to delivering high-quality, business-focused Salesforce solutions with measurable impact on operational efficiency and ROI. Proficient in translating business functional requirements into detailed technical mapping documents for Salesforce data integrations and reporting. Proficient in Salesforce Flows, Process Builder, and Omni-Channel routing for optimized case resolution. Experienced in regulatory compliance reporting and governance processes. Collaborated closely with QA teams for SIT, regression testing, and production readiness checks.
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