Puja Sharma
🏢 Process Associate at TCS • 🧑🎓BBA Graduate
- Role
- Customer Service Representative at Tata Consultancy Services
- Location
- Dhanbad, JH, IN
- LinkedIn followers
- 500 followers
About Puja Sharma
I am an Order-to-Cash and client support professional with 27 months of…
Experience
Customer Service Representative
Oct 2023 — Present
Delivered exceptional support to customers via chat and email processes, ensuring timely issue resolution and high satisfaction levels. Maintained consistent performance by achieving top rank in AHT (Average Handling Time), recognized for handling high volumes efficiently. Demonstrated strong communication, problem-solving, and empathy skills in high-pressure situations. Collaborated with internal teams to escalate and resolve queries quickly, ensuring adherence to SLA and process quality. Gained hands-on experience in managing customer expectations, understanding business processes, and operating in a fast-paced service environment.
Education
Tata D. A. V. Public School
High School Diploma
Tata D. A. V. Public School
High School Diploma
2018 — 2018
Asansol Engineering College
Bachelor of Business Administration
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