Puja Sengupta
Deputy Manager at WNS
- Role
- Deputy Manager Operations at WNS
- Location
- Nashik, MH, IN
- LinkedIn followers
- 500 followers
Experience
Deputy Manager Operations
Jun 2022 — Present
Spearheaded operations for the international airline process at Kiwi.com, overseeing both Order Processing and B2B Lines of Business. Directed a high-performing team of 8 Team Leaders and 110 Agents, ensuring operational excellence and consistent service delivery. Led Weekly and Monthly Business Reviews (WBR/MBR), delivering actionable insights to enhance client satisfaction and improve operational KPIs. Executed strategic process improvements that elevated profitability, operational efficiency, and employee engagement. Managed floor operations with a focus on skill development and performance optimization across teams. Acted as a key client liaison, conducting weekly reviews, deep-dive analyses, and collaborative sessions to drive continuous improvement. Contributed to resource planning, ensured compliance adherence, and designed scalable processes aligned with global standards.
Education
Barrackpore Rastraguru Surendranath College
Bachelor of Science, Economics
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