Puja Jain
Community Manager
- Role
- Community Manager at HomeLane
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Puja Jain
Interior Designing, Project Management, Project Coordination, Site Supervision, Sales…
Experience
Community Manager
May 2023 — Present · Mumbai, IN
Client handling and building healthy client relationships. Leading a team of internal designers and the design partner community. In charge of making every designer successful, and ensuring every client gets the best experience Sales & revenue targets - leading the team effort to achieve the sales target Designer’s Conversion- Co-owner of this metric along with the showroom sales manager. Leading/coaching/mentoring unit of DPs. Enabling the design community to perform, grow and flourish. Design Output NPS (Net Promoter Score)- Responsible for ensuring that the design NPS score is constantly 9/10 (on a 10-point scale) Predictability in the collection target of the unit - Responsible for the number and the projects that are pushed into production. Ensuring undiluted customer experience across the different stages of the project/customer interface Working with the central design team to bring in insights from the client/designer meetings and suggest process improvements/product improvements. Coordinating with different teams to ensure customer deliverables are effectively communicated and met. People / Team Management Hire and developing great talent is an integral part of my role. Constantly coaching/mentoring the internal team, reiterating company values across the team.
Education
J.D. BIRLA INSTITUTE
BSC, Interior Design
2015 — 2018
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