Puja Bhati

About Puja Bhati

Operations Senior Associate7 Years of Experience in International Telephone Customer Success & Inside Sales Proactive and results-driven professional with over 7 years of experience in customer success and inside sales within the telecommunications industry. Skilled at taking ownership of end-to-end customer interactions, including onboarding, payments, resolving general queries, and handling disputes. Adept at fostering strong relationships with clients and internal teams, with a strong focus on customer satisfaction and operational excellence.

Experience

1. Account Manager

   Clean Harbors

   Jul 2023 — Present · IN

   Working as account manager for American leading environmental and industrial service provider- Clean Harbors. Responsible f or promoting the Companys products and services and selling those products and services with new and existing customers by telephone & email. The primary focus of the Outbound Sales Representative is to introduce potential customers to Safety-Kleen products and services they may have previously purchased or are now purchasing from a competitor. RESPONSIBILITIESOwn and manage a pipeline of expired, new, and existing customer leads organized in our CRM (Salesforce)Develop a sales pitch that resonates with customers by showing value of the products being offered Utilize product knowledge and analytical research tools (i.e. Safety-Kleen resource pages, Salesforce.com, etc.) and sales training resources to effectively understand the business needs of new prospects and opportunities.Regularly interact and communicate with various internal departments to provide vital information that may be necessary for servicing the customer. This may include advance notification to Branches, increased or decreased product movement, new business, changes in service or other related information.Coordinate with appropriate Branch to meet or exceed the customers expectations.Achieve and consistently exceed monthly sales goals- strong work ethic and tenacity areExcellent verbal and written communication, listening and organizational skills - No fear of discussions that result in mutual value. key!Excellent attention to detail.Ability to work in a fast-paced environment. the phone.Excellent keyboarding ability (40+ WPM)Effectively articulates the value proposition associated with Safety-Kleens products and services. Regularly communicate with assigned accounts regarding new products and services Immediately notify the management team if an existing account is in jeopardy of discontinuing service or issues remain unresolved regardless of reason.

Education

• Sardar Dastur Hormazdiar junior college

  Hsc

  2017 — 2019

• Modern Education Societys Ness Wadia College of Commerce, P.V.K.Joag Path, Pune 411004

  BCom - Bachelor of Commerce

  2017 — 2020