Lucia Pu Wang

Learning & Product Leader - I help companies design &implement innovative solutions that enable employees & customers to thrive.

Role
Global Head of Education & Platforms at TikTok
Location
Bellevue, WA, US
LinkedIn followers
500 followers

About Lucia Pu Wang

Accomplished and innovative learning & tech Leader with in-depth experience in leveraging cutting-edge technology and championing initiatives designed to enable employees to thrive. Proven track record of serving as a change agent for process excellence and business turnarounds on a global scale. KEY AREAS OF EXPERTISE:• Leadership• Learning & Development Solutions• HR Systems & Operations• Learning Management Systems• Content Management Systems• Agile Scrum Methodology for L&D • Change Management • System Implementation and Integration

Experience

  1. Global Head of Education & Platforms

    TikTok

    Jul 2023 — Present · Bellevue, WA, US

    Oversee strategic planning, roadmap and execution for TikTok Global wide • Product education certifications and curriculums: led the initiation and creation of the product pro Greenbelt/Bluebelt certifications• Product and Education GTM standardization: Initiated the process of knowledge and skill readiness into product development lifecycle, global product launch calendar, and quarterly product launch window training & localization for both sales and end users.• TikTok Business Help Center: Initiated the roadmap and revamp plan for BHC, including entire site function revamp, business consolidation, content/taxonomy, insight dashboard, personalization and support integration.• TikTok Internal product knowledge base and CMS AI knowledge management.• TikTok Business AIGC knowledge management for all AI Agent in TikTok for Business.

Education

  • Shanghai Jiao Tong University

    Bachelor's degree, Management Science

  • University of Illinois System

    Master of Science (M.S.), Management Information Systems, General

  • Northern Illinois University

    Doctor of Philosophy (Ph.D.) ABD, instructional technology

Skills

  • Captivate
  • Camtasia
  • Articulate Storyline
  • Spss
  • Public Speaking
  • Sas
  • Higher Education
  • Teaching
  • Microsoft Office
  • Data Analysis
  • Microsoft Excel
  • Fundraising
  • Project Management
  • Leadership
  • Adobe Creative Suite
  • Python
  • Dreamweaver
  • Google Analytics
  • Qlikview
  • Corporate Training

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Lucia Pu Wang — Global Head of Education & Platforms at TikTok in Bellevue, WA, US | Unifers