Peter Ferguson
Vice President of Customer Support @WorkSpan
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WORK HISTORY
Vice President of Customer Support @WorkSpan
GB
Founded and scaled a global support and partner operations organisation across EMEA, North America, and APAC, evolving it from a tactical service desk into a strategic business function.Embedded subject matter expertise across key verticals, empowering the team to actively influence revenue outcomes and enhance customer value delivery.Designed and implemented a partner-first operational model, strengthening integration capabilities, broadening service offering, and supporting wider platform adoption.Built executive-level trust and cross-functional collaboration, working closely with C-level stakeholders across customer, engineering, sales, and product teams to improve time-to-value and user experience.Maintained consistent global performance metrics while tailoring delivery to align with regional cultural and business requirements, fostering a unified “One Team” mindset.Global Support Leadership | Customer Success Strategy | Cross-Functional Team Building | C-Level Stakeholder Engagement | AI & Data Modernisation | Digital Transformation | Strategic Partner Ecosystems | Operational Excellence & KPIs | UX/CX Improvement | Hybrid Cloud & DataOps | Scalable Support Models | Change Leadership & Culture
SKILLS
ABOUT PETER FERGUSON
I excel in transforming customer support into a driver of growth. Over the years, I’ve scaled global operations across three continents, leading teams of over 100 professionals and influencing more than $150 million in revenue impact. I have always focused on delivering measurable value, strengthening customer trust and building resilient operations to withstand the test of change.My professional journey has taught me three critical things:I transform customer support into a long-term corporate strategy by:• Developing global teams from the ground up to deliver excellence and achieve 90%+ client satisfaction.• Transitioning operations from reactive service desks to revenue-aligned business enablers to accomplish strategic objectives.• Improving efficiency and time-to-value across enterprise accounts.I can grow and inspire teams at scale by:• Integrating professionals across EMEA, North America, and APAC under a “One Team” mindset.• Leading enablement programs to equip hundreds of professionals worldwide with the required skills and competencies to succeed in an ever-changing business environment.• Balancing global consistency with regional business and cultural needs to achieve strategic outcomes.I can engage and influence teams at the highest levels.• I serve as a trusted advisor to C-level leaders on cloud, AI, and data strategies.• I safeguard multi-million-dollar portfolios while driving new growth opportunities.• I build bridges between engineering, product, sales, and marketing to deliver seamless outcomes.I lead with clarity, value trust and identify/nurture the potential in teams to steer organisational growth. I enjoy meeting new people and learning new perspectives to realise customer success, facilitate digital transformation and accomplish operational excellence. Add me to your network, DM me or email me at p••••••••@outlook.com to share opportunities for mutual collaboration.Top SkillsCustomer Success Strategy | Global Support Leadership | Digital Transformation | Cross-Functional Collaboration | Operational Excellence
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