Suma Pillai

Senior Manager HDFC Bank. Customer Experience, Process Excellence

Role: Senior Manager Qig-nps Hdfc Bank at HDFC Bank
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Suma Pillai

MBA in Marketing and Masters in Computer Applications. 12 years of experience in…

Experience

Senior Manager Qig-nps Hdfc Bank
HDFC Bank
May 2023 — Present · Maharashtra, IN

Education

Indira Gandhi National Open University
MCA
Sikkim Manipal University - Distance Education
MBA

Skills

Change Management
Supply Chain Management
Operations Management
Negotiation
Logistics Management
Pre-Sales
Strategic Planning
Supply Chain
Customer Relationship Management (Crm)
Software Development
Training & Development
Training
Logistics
Testing
Sales Operations
Analysis
Team Leadership
Leadership
Management
Business Analysis
Process Improvement
Team Management
Crm
Business Strategy

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@hdfc.bank.in
Personal email
•••••@•••••.com
Direct dial
+•• ••• ••• ••••

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Current company

HDFC Bank

Banking · 216K employees · Mumbai, Maharashtra, India

HDFC Bank is India's largest private sector bank, offering a comprehensive range of financial products and services to our customer base of over 92 million. Our extensive distribution network of 8,919 branches and 21,031 ATMs across 3,836 cities and towns as of August 2024, reaches every corner of the country, making us accessible to millions. Promoted by Housing Development Finance Corporation (HDFC), India's leading housing finance company, HDFC Bank began operations in 1995 with a simple mission: to be a "World-class Indian Bank". With a single-minded focus on product leadership, customer focus and operational excellence, we have emerged as a leading player in all our business segments. We cater to individuals and businesses, offering a full range of innovative banking solutions including loans, payments, and wealth management. Our business solutions empower companies of all sizes, from MSMEs to large corporations, helping them grow with tailored banking services and financial tools. In 2023, the Bank merged with HDFC Ltd, combining our robust banking services with HDFC Ltd's legacy of leadership in housing finance. This merger enhances our ability to offer home loans and other financial services, ensuring seamless access for customers across urban and rural areas. As a socially responsible corporate citizen, we believe in banking with a purpose. Through our CSR initiative, Parivartan, we actively work to drive positive change across education, healthcare, skills training, and sustainable livelihoods impacting over 10 crore lives across the country. Our commitment to community impact is as strong as our dedication to delivering value to our stakeholders. As we expand, we continue to stay at the forefront of innovation, offering seamless digital banking experiences to enhance the lives of our customers. HDFC Bank prioritises the security of its systems and remains committed to maintaining the confidentiality of its customers' data. As a precaution

hdfc.bank.in

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About Suma Pillai

Experience

Senior Manager Qig-nps Hdfc Bank

Education

Indira Gandhi National Open University

Sikkim Manipal University - Distance Education

Skills

Find verified contacts for anyone on LinkedIn