P S Rajesh
Gen AI - Digital Transformation consultant | Service Fulfilment & Assurance Operations | KYC Operations | Billing Operations | Payments Operations | Customer Experience | Learning and Development | Administration
- Role
- Gen Ai Program Head at Tata Consultancy Services
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About P S Rajesh
Have 28 plus years of corporate experience across various domains within the enterprise. In my current role as AI Adoption head, deployed multiple Gen AI use cases transforming the business processes. Have successfully been part of Gen AI based Digital Transformation, Product management, Customer service operations, Learning and Development, Administration, and Finance function across various industry sectors. Have worked in corporates that are in Retail, Telecom, Banking and Cognitive Business operations. During my stints in various roles of the organisation have successfully brought in transformations by adapting to futuristic process transformation within the processes leading to remarkable customer experience improvement and cost-efficient operations. Have been an advocate of adapting futuristic processes within the processes and ensuring the implementation of various technological solutions.Functional expertise: Customer Service Fulfillment, Assurance, Process innovation, Digital Transformation, Billing and Payments, Know Your Customer, Transition and implementation, Learning & Development ops.My passion - photography. Also a member of the Harley Davidson Owners Group.
Experience
Gen Ai Program Head
May 2024 — Present · Pune, IN
Gen AI adoption within the SDLC. Gen AI business solution delivery. Agentic AI based business process transformation.
Education
Kendriya Vidyalaya
SSC, High School/Secondary Certificate Programs
1978 — 1988
Nagpur University
MBA, Mktg and Finance
1998 — 2000
GS College of Commerce & Economics
Bachelor of Commerce (B.Com.), Commerce
1991 — 1993
Nagpur University
M.Com, Management
1994 — 1996
Skills
- Distributed Team Management
- Operations Management
- Performance Management
- Crm
- Telecommunications
- Payments
- Telecom Operations
- Revenue Assurance
- Business Development
- Leadership
- Vas
- Event Photography
- Vendor Management
- Channel Partners
- Service Delivery
- Payment Operations
- Digital Photography
- Gsm
- Product Management
- Channel Management
- Project Transition
- Management
- Team Building
- Telecommunications Billing
- Erp
- Photography
- Training
- Banking
- Team Management
- Customer Lifecycle Management
- Telecom Billing Operations
- Competitive Analysis
- Project Management
- Budgets
- Key Account Management
- Portrait Photography
- Customer Relationship Management (Crm)
- Invoicing
- Payment Solutions
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