Shivakumar Padmanaban
- Role
- Vice President - Global Customer Care & Experience Business Line at Genpact
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Shivakumar Padmanaban
Career Summary: Proven transformative leadership in strategy development, business…
Experience
Vice President - Global Customer Care & Experience Business Line
Nov 2021 — Present
Accountable for CX Strategy, Digital and Non-Digital Capability Development, Advisory and Solution Architecting, and for Growing Revenue and Profitability for Customer Care and Experiences business line for Hi-tech, Manufacturing and Services industry segments.
Skills
- Business Development
- Product Marketing
- Customer Support
- Customer Satisfaction
- Go-to-Market Strategy
- Operations Management
- Supply Chain Management
- Leadership
- Management
- Business Strategy
- Sourcing
- Networking
- Cross-Functional Team Leadership
- Business Process Improvement
- Product Management
- Cross Functional Team Building
- Contract Negotiation
- Vendor Relationship Management
- Strategic Partnerships
- Market Research
- Supply Chain
- Team Leadership
- Crm
- Service Delivery
- Customer Retention
- P&L Management
- Warranty Cost Management
- Teamwork
- Aftersales
- Outsourcing
- Customer Experience
- Vendor Management
- Reverse Logistics
- Virtual Teams
- Performance Management
- Strategy
- Customer Relationship Management (Crm)
- Telecommunications
- Pre-Sales
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