Diana Phelps-Soysal
Senior Project Consultant - Learning Experience at SAP
- Role
- Senior Project Consultant - Learning Experience at SAP
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
About Diana Phelps-Soysal
Versatile user education specialist and program manager. Creative problem solver with excellent communication skills. Decade long track record of producing high quality and effective results. Strong technical skills. Master’s degree in Education/ESL.Specialties: Instructional design (ID), program / project management, technical writing, editing, instructor-led training (ILT), Web-based training (WBT), blended learning solutions, corporate training.
Experience
Senior Project Consultant - Learning Experience
Jan 2020 — Present · Bellevue, WA, US
Managed an engineering-focused knowledge-sharing program• Created the learning solutions, documentation, templates, and processes for a new organization, with the goal of aligning several SAP acquisitions• Created and managed programs and learning solutions which align people, processes, and tools• Created accessible training on varying topics, which helped the product group to align to ISO 9001 compliance and audit requirements • Trained as a Prosci Change Management Practitioner• Became an SAP Brand Ambassador• Used Agile methodology for instructional design, and tracked work in Jira
Education
Northern Michigan University
BA, International Studies, English
1989 — 1994
University of Washington
Certificate, Technical Writing and Editing
2007 — 2008
Eastern Michigan University
MA, Teachers of English to Speakers of Other Languages
1997 — 1999
Skills
- Articulate Storyline
- Content Development
- Manuals
- Online Help
- Snagit
- Technical Writing
- Blended Learning
- Camtasia
- Sharepoint
- Training
- Software Documentation
- Problem Solving
- Learning Management Systems
- Addie
- Teaching
- Instructor-Led Training
- Editing
- Visio
- Newsletters
- Technical Communication
- Learning Management
- Technical Training
- Instructional Design
- Adult Education
- Copy Editing
- User Experience
- Captivate
- Project Coordination
- Content Management
- Technical Documentation
- Content Writing
- E-Learning
- Curriculum Design
- Adobe Acrobat
- Needs Analysis
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