Sathiyamoorthi P

Application Support Engineer @Tata Consultancy Services

Bengaluru, IN

Ensured application availability by monitoring the health of application servers, overseeingproduction system operations, managing related jobs and promptly resolving detectedissues.Ensured stability of critical applications during various production activities such as AgentDeployment, DB Upgrade, Host’s kernel upgrade, DB Password changes and failover /failback activitiesDecreased application downtime by 25% and MTTR by 20% through the introduction of aproactive monitoring system and regular health checks and automated alerts which resultedin a 20% reduction in ticketsPerformed root cause analysis (RCA) and implemented preventive measures, reducingrecurring incidents by 25%Maintained clear and concise SOP documentation of application configurations,troubleshooting procedures, well-known issues and their effective fixesCollaborated with development teams to prioritise and implement bug fixes, resulting in a15% reduction in customer-reported issuesDesigned a self-service portal that allowed users to resolve common issues without requiringassistance from support teams, resulting in a reduction in support ticketsDeveloped and presented weekly performance reports to senior management, highlightingkey areas for improvementGood understanding of Firewall, Load balancers, Shield, Networking, Autosys and Cron jobsImplemented ITIL best practice frameworks such as Incident, Change, Problem and ServicerequestsUtilised Splunk for analysing transactional logs, creating alerts and establishing proactivesteps to prevent system disruptions.

Karpagam College of Engineering

Bachelor of Engineering - BE, Mechanical Engineering

Sri Srinivasa higher secondary school

SSLC

Sri VDS jain higher secondary school

HSC