Prunal Mansuclal

Renewal Specialist @Hastings Direct

Leicester, GB

Support customers through the renewal process by delivering clear, accurate policy guidance, improving customer confidence and strengthening long-term retention.• Consistently meet accuracy, quality, and compliance standards while identifying opportunities to improve the customer journey and support team performance.• Contribute to company growth by retaining customers, promoting suitable policy options, and developing skills that support progression into higher-responsibility roles within the business.