Prudence Ayn Townsend
Customer Success & Onboarding Manager @Icortica
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WORK HISTORY
Customer Success & Onboarding Manager @Icortica
At icortica, we help you have the right conversation with the right customers at the right time so you can grow efficiently. icortica finds and prioritizes your opportunities & risks continuously so you can spend less time analyzing data and more time talking with the right customers.• Fully onboard new customers, ensuring a seamless transition to the platform.• Deliver follow-up and refresher training to enhance customer proficiency.• Provide timely support via calls and emails, resolving customer queries effectively.• Collaborate with sales to assist in pre-sales activities.• Monitor customer success metrics to identify growth opportunities and potential challenges.• Act as the primary point of contact for customer feedback, driving continuous improvement initiatives.• Designed and implemented comprehensive onboarding processes and documentation.• Lead marketing initiatives, including creating LinkedIn posts and customer testimonials.• Develop and update training materials, including videos, presentations, and surveys.• Design marketing campaigns to promote new features and success stories.• Create and manage content to increase brand awareness and customer engagement.• SaaS
EDUCATION
High-Tech Institute
Criminal Justice
Center High School
General Education
SKILLS
ABOUT PRUDENCE AYN TOWNSEND
10+ years of CSM and sales experience in high-growth B2B startup companies. Specializing…
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