Praveen Kumar Shanmugam

About Praveen Kumar Shanmugam

Dynamic and results-driven ITOM Architect with 12+ years of experience in IT Operations Management (ITOM), IT Service Management (ITSM), and IT Asset Management (ITAM). Specialized in ServiceNow, with proven expertise in Discovery, CMDB, Service Mapping, and complex integrations across cloud platforms (AWS, GCP, Azure) and enterprise tools (SCCM, Intune, WIZ, etc.). Adept at leveraging automation, process optimization, and data-driven insights to improve operational efficiency, strengthen security, and reduce costs. Skilled in integrating Event Management solutions and implementing Observability frameworks to enhance proactive incident detection, root cause analysis, and service reliability. Passionate about driving innovation and strategic transformation across modern IT environments.

Experience

1. Information Security Engineer

   Montefiore Health System

   Oct 2025 — Present · US

   Leading the development and rollout of a CMDB Governance Framework, including policies, procedures, and data quality standards to ensure CMDB accuracy, integrity, and long-term sustainability.Championing the implementation of the Common Service Data Model (CSDM) to align the CMDB with ServiceNow best practices and enable service-centric visibility across IT operations.Taking the lead on ServiceNow Discovery, Integrations, and Service Mapping to improve asset visibility and automate CI data onboarding from cloud and on-prem environments.Defining and enforcing data ownership, CI class modeling, and controlled onboarding processes to establish a reliable and trusted CMDB foundation.Partnering with cross-functional teams to align people, processes, and technology, ensuring governance practices are understood, adopted, and continuously improved.Driving incremental CMDB maturity initiatives, focusing on data quality, automation, and measurable improvements to CMDB health metrics.Leveraging over 12 years of experience across ITOM, ITSM, and ITAM to design and deliver scalable ServiceNow solutions that enhance IT visibility and operational efficiency.Strengthening enterprise integrations across multi-cloud platforms (AWS, Azure, GCP, etc.) and on-premise systems such as SCCM, JAMF, Intune, and other enterprise tools, consolidating configuration and asset data to enhance visibility, security, compliance, and change management.Positioning the CMDB as a strategic source of truth, enabling data-driven decision-making and improving the organization’s overall IT operations and security posture.

Education

• Illinois Institute of Technology

  Master's, Information Technology and Management

  2008 — 2010

• NMAMIT, Udupi, India

  BE, Electrical and Electronics Engineering

  2003 — 2007

• Lions English Medium School

  Primary

  1994 — 2000

• Vijaya Main Pre-University College

  Higher Secondary, Physics, Chemistry, Mathematics, Biology

  2001 — 2003

Skills

• Programming Languages: C, Embedded C, 8085(Assembly Level), Python, Html, Php
• Databases: Sql Server 2005, My Sql, Oracle 9i, 10g and Ms Access
• Network Applications: Apache Http Server, Apache Tomcat
• Operating Systems: Windows Server 2000/2003/2008, Rhel As4, 5.5, Ubuntu, Centos
• Test Automation
• Testing
• Hp Business Service Management
• Hp Monitoring Solutions: Sitescope, Omu, Diagnostics
• Hp Discovery and Dependency Mapping: Ucmdb 9.30, Ud 10
• Hp Asset Management and Hp Service Manager
• Loadrunner
• Oracle
• Dreamweaver
• Integration
• Unix
• Sql
• Python
• Css
• Servers
• Java
• Databases
• Android
• Software Documentation
• Disaster Recovery
• Cmdb
• Hp Ucmdb
• IT Service Management