Prasanna Baskaran
IVR testing | Cyara | Genesys Cloud | Contact Center testing | Python
- Role
- Senior Quality Assurance Engineer at Infosys
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Prasanna Baskaran
Senior Quality Assurance Engineer with more than 7 years of experience in Functional and Automation testing with proven expertise in testing Contact Center (CC)/ IVR applications.• Proficient in testing IVR applications in Genesys Cloud (PureCloud & Cloud Engage) and Avaya contact center platforms.• Skilled in automating IVR system using Cyara with Velocity, Cruncher, Pulse and CVA campaigns.• Experience in testing Call Routing, Voice biometrics, Voice quality and CTI application.• Hands-on experience in automating web applications with Selenium WebDriver.• Familiar with Waterfall and Agile methodologies (Both Kanban and Scrum frameworks).• Good exposure to Banking and Financial Services and Insurance domains.• Proficient in leveraging Test Management tools such as Azure DevOps, Jira with Xray, Confluence, Rally (CA Agile Central), HP ALM and TFS.• Sound knowledge of Splunk, Kibana, Postman and Microsoft Office tools.• Multifaceted experience in Functional, Regression, Smoke, Sanity and Performance testing backed by comprehensive skill in identifying defects.• A detail-oriented quick learner with high analytical skills and committed to bringing value to work through innovation and excellence.
Experience
Senior Quality Assurance Engineer
Apr 2022 — Present
Education
Kln College of Engineering Madurai India
Bachelor of Engineering
2011 — 2015
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