Prosenjit Mandal
IT Service Management - ITIL® 4 Certified || Ex-TCSer || Azure Cloud Engineer || Endpoint Security & Compliance Expert || IT Infrastructure Specialist.
- Role
- Infra Managed Services Senior Analyst at Accenture
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Prosenjit Mandal
With over 8 years of experience in Modern Workplace Management, I have honed my expertise…
Experience
Infra Managed Services Senior Analyst
Nov 2024 — Present · Bengaluru, IN
As a service management professional, focus on key areas like incident management to minimize downtime, change management to control service alterations, and managing SLAs to meet service expectations. Emphasize continual service improvement by assessing performance metrics and user feedback. Maintain clear communication with stakeholders to ensure alignment between IT and business needs. Invest in team training for skill enhancement and utilize ITSM tools to streamline processes and improve collaboration. Prioritize these aspects to deliver effective IT services that align with business goals and enhance customer satisfaction.
Education
Ranchi University
B.Sc - Computer Application
2015 — 2018
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