Prosenjit Paul
\"Training Specialist – Large Products | Six Sigma Black Belt & Green Belt Certified | Service & Quality Professional | ISO 9001:2015 Internal Auditor | Process Improvement & Operational Excellence\"
- Role
- Customer Service Team Lead at Jeeves Consumer Services Privatelimited
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Prosenjit Paul
Dynamic and results-oriented Team Leader with over 14 years of proven expertise in…
Experience
Customer Service Team Lead
Jeeves Consumer Services Privatelimited
Jun 2019 — Present · Kolkata, IN
Spearheaded the Defect Product Verification (DPV) initiative, overseeingthe inspection and repackaging of large volumes of appliances with afocus on quality and accuracy.Collaborated with brand engineers to validate product defects, ensuringeffective resolutions and seamless communication with the central team.Lead and trained a diverse team of engineers across multiple locations,fostering skill development and operational excellence.Conducted inventory audits and optimized liquidation processes,streamlining stock handling and improving efficiency.Developed and implemented comprehensive End-of-Day (EOD) progressreports, enhancing operational visibility and decision-making.Designed and executed damage recovery processes, addressing product issues effectively and improving overall operational performance.
Education
Maulana Abul Kalam Azad University of Technology, West Bengal formerly WBUT
Bachelor of Technology - BTech
West Bengal State Council for Science and Technology 243
Diploma of Education, Electrical, Electronics and Communications Engineering
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