Prosen Patra

About Prosen Patra

As a customer success manager, I\'m passionate about driving client satisfaction and helping businesses achieve their goals. With over 13 years of experience in the industry, I\'ve developed a strong track record of building and maintaining successful client relationships. In my current role at EasyRewardz, I work closely with clients to understand their needs, provide guidance on how our products or services can help them achieve their objectives, and ensure that they are getting the most value out of their investment. I take a proactive approach to client management, identifying opportunities for upselling or cross-selling, and constantly seeking out new ways to enhance the customer experience. I excel at communication and collaboration, and I\'m always looking for ways to improve processes and streamline workflows to make the customer journey as smooth as possible. With a focus on data-driven insights, I\'m able to identify trends and areas for improvement, and I use this information to develop strategies for increasing customer retention and reducing churn. If you\'re looking for a customer success manager who is dedicated to driving customer success and building long-term relationships, let\'s connect!

Experience

1. Senior Manager Customer Success

   Easyrewardz Software Services

   Sep 2018 — Present · Kolkata, IN

   Improve customer experience and strengthen the relationship between a business and its clients. Continuous practice on social media marketing and customer service to market analysis. Engage in day-to-day communications with customers; answer their questions, manage conflicts and collect feedback. Identify upsell and cross-sell opportunities, assist the marketing team and create sales plans.

Education

• Eastern Institute For Integrated Learning In Management

  Master of Business Administration - MBA, Marketing & Retail, A

  2008 — 2010

• Calcutta University, Kolkata

  Bachelor of Science - BS, Physics, B

  2004 — 2007