Pronoy Sarkar
Regional Manager - Service Planning @TVS Motor Company
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WORK HISTORY
Regional Manager - Service Planning @TVS Motor Company
Kolkata, IN
As a Strategic Aftersales Planning Professional, I spearheaded the development and execution of comprehensive aftersales strategies aimed at enhancing customer satisfaction and driving revenue growth. Key responsibilities and achievements include:Strategic Planning: Led the formulation of long-term aftersales strategies aligned with company objectives, market trends, and customer needs. Developed actionable plans to optimize service offerings, improve efficiency, and maximize profitability.Market Analysis: Conducted in-depth market research and analysis to identify emerging trends, competitive landscapes, and customer preferences. Utilized data-driven insights to inform decision-making and prioritize initiatives for driving business results.Product Lifecycle Management: Collaborated cross-functionally with product development, marketing, and sales teams to integrate aftersales considerations throughout the product lifecycle. Developed pricing strategies, service packages, and warranty programs to enhance product value and customer retention.Process Optimization: Implemented process improvement initiatives to streamline aftersales operations and enhance service delivery efficiency. Identified bottlenecks, implemented best practices, and leveraged technology solutions to drive continuous improvement and cost savings.Customer Relationship Management: Established strong relationships with key stakeholders, including dealerships, service partners, and suppliers, to ensure seamless collaboration and alignment of aftersales objectives. Implemented customer feedback mechanisms to monitor satisfaction levels and drive service excellence.Performance Tracking and Reporting: Defined KPIs and performance metrics to measure the effectiveness of aftersales initiatives. Regularly tracked, analyzed, and reported on key performance indicators to senior management, highlighting successes and areas for improvement.
EDUCATION
West Bengal University of Technology, Kolkata
Engineer’s Degree
Indian School of Business
Emerging Leaders' Program
ABOUT PRONOY SARKAR
As the Regional Manager of Service Planning at TVS Motor Company, my focus is on…
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