Pronoy Roy

About Pronoy Roy

As an Online Business Manager, I work remotely to support the back-office operations and streamline processes for our clients\' businesses. In my previous role as a Senior Associate at Southern Cross Protection, I was responsible for monitoring all SXP welfare systems, escalating issues as required in accordance with SOPs. I also assisted Patrol Operations in meeting clients\' security needs, managed drop shifts, and ensured shift coverage was arranged according to standard procedures.During my time as a Senior Associate at American Express, I provided exceptional support to card members and merchants, efficiently resolving queries and issues with professionalism. I hold a Bachelor of Commerce degree from Lucknow University and have over eight years of experience in the field.My expertise includes relationship management, VBA Excel, and conducting customer/client reviews, all of which enable me to deliver high-quality service and satisfaction. Additionally, my experience at Concentrix further developed my ability to work with a dynamic team, manage complex cases, and elevate service standards. I am passionate about continuous learning and always strive to enhance my skills and performance. Let\'s connect!

Experience

1. Sr Associate

   Wishup

   Oct 2024 — Present · IN

   Assist with administrative tasks, project management, and data management through automation and AI solutions.

Education

• University of Lucknow

  Bachelor of Commerce - BCom