Adam Langley

Principal Consultant @Joblogic Service Management Software

Touching many different areas of the business by using my business experience and industry knowledge to lead best practice both internally and for our customers- Undertaken consultancy engagements with blue-chip customers and leading national contractors- Upskilled the offshore Support operation by giving both cultural and industry insights- Set up an internal Quality Assurance department to monitor and improve support interactions with our customers- Worked with the Customer Success Managers to reduce churn and increase adoption through focused communication with customers on improving and streamlining their internal processes- Troubleshooting customer issues, finding the root cause and then helping the customer to build an operational process to fulfil their requirements- Being the voice of the customer when discussing future feature development and change requests All of these items are all about the customer having success in their business and helping them to grow. It is only when our customers grow that we can truly grow as a business with them.