Proinsias Fitzpatrick

About Proinsias Fitzpatrick

SUMMARY OF QUALIFICATIONS Award Winning Customer Service Management & IT Support |…

Experience

1. Implementation Analyst

   OpenGov Inc.

   Jan 2022 — Present · St Petersburg, FL, US

   Be the primary technical point of contact for new customers deploying OpenGov, or those expanding to implement additional functionality.• Drive and manage new customer implementations from start to finish in the following modules: General Ledger, Procure to Pay, Cash Receipting, Accounts Receivable, Fixed Assets, Purchase Cards, and/or Utility Billing.Identify customer requirements and needs.• Provide guidance, assistance, and support to customers in the technical platform configuration.• Ensure receipt of appropriate datasets from customer, match them to the platform structure, upload them into the system and manipulate them to generate the desired customer views and behaviors.• Administer training to users.Interact directly with government Finance and Budget Directors daily, guide them through the process, and empower them to become our advocates and successful administrators of their OpenGov software platform.• Understand customer pain points and partner with cross-functional teams to simplify, enhance and automate existing processes that will improve customer workflow.• Work closely with the project management, Customer Success Management, and Integration management teams to facilitate and drive a consistent customer experience and ensure successful projects and training for new customers.• Leverage and continually develop best practices for each data environment and customer vertical to assist in future implementation efficiencies.• Compliment key product discussions by gathering and communicating customer feedback and feature requests to ensure OpenGov is a “must have solution.”

Education

• Whittier College

  BA, Business Admin

  1994 — 1998

• Austin Community College

  Information Technology

  2013 — 2014

Skills

• Wordpress
• Remote Desktop
• Microsoft Office
• Sales
• Computer Repair
• Team Leadership
• Banking
• Asset Management
• Computer Hardware
• Cisco Technologies
• Group Work
• Teaching
• Process Improvement
• Quarkxpress
• Visual Basic
• Peoplesoft
• Customer Satisfaction
• Asset Managment
• Crm
• SEO
• Technical Support
• Branch Banking
• Customer Relationship Management (Crm)
• Html Scripting
• Call Centers
• Adobe Creative Suite
• Help Desk Support
• Customer Retention
• Direct Sales
• Customer Service
• Management
• Visual C++
• Retail Banking
• Multi Tasking
• Desktop Publishing
• Workflow
• Strategic Planning
• Nonprofit Technology
• Sales Management
• Microsoft Excel