Phil Jones
Assistant Chief Program Engineer - Aftersales Lifecycle Development @Tata Technologies
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WORK HISTORY
Assistant Chief Program Engineer - Aftersales Lifecycle Development @Tata Technologies
Warwick, GB
Experience from working as a Delivery Lead, supporting a new Global Automotive OEM deliver vehicles to Global Markets- providing focus to provide direction & strategy to improve positioning.Achievements and responsibilities:• Supported the strategic rollout of the aftersales business, including parts, workshops, customer care, service, maintainability and dealer process improvement.• Benchmarking studies and benchmarking performance and implemented corrective actions where applicable.• Monitored and supported the implementation of core service & maintainability processes while being instrumental in recommending improvements.• Assisted in root cause analysis and supported the business in preparing action plans for remedy.• Reported on scorecards, gateway performance achievements vs KPI’s.• Tracking Customer satisfaction CSAT Scoring, analytical analysis and worked the with customer and internal stakeholders to improve CSAT scores.• Improvement through profitability through reduction of maintainability service & warranty, identifying training requirements, creating process efficiencies, and improving revenue achievement through the Parts and Accessories business.• Assisted in achieving correct retail KPIs for technician efficiencies, productivity, and utilization.• Building relationships with global internal & external stakeholders & influencers across all levels of the business.• Management of personnel offshore.• Delivering daily / weekly / monthly reports to Internal & External Management Teams on Status vs Gateway targets.• Engineering discussions to improve Performance.• Utilisation of Catia, edrawings, TCe, CAD, CAE & Jira to track and resolve daily issues.• Providing understanding / insights / direction to an EV Battery manufacturer to assist in making a HV Battery that meets Serviceable, Sustainability & Environmental Targets.
EDUCATION
Bracknell & Wokingham College
Business Studies, Business/Commerce, General
ABOUT PHIL JONES
With over 20 years of experience in the automotive sector, I have developed a unique strategic skill set that combines sales, analysis, commercial leadership, and stakeholder engagement. My career spans internal and external project management, outsourced industries, and a focus on aftersales, commercial acumen, pricing, contract management, and analysis & insights.Currently, I work as a Programme / Delivery Lead at Tata Technologies, where I support a new global OEM in delivering EV vehicles to global markets. My role emphasizes aftersales lifecycle strategy, driving cost savings, and improving positioning. I excel in stakeholder management, coaching, and mentoring, and am a collaborative team leader with strong analytical capabilities.Key achievements include driving offshore teams, developing cost-tracking methodologies, and introducing digitized platforms for automotive dealers and brokers. I have successfully worked with leading brands such as JCT600, Nissan Motors GB, and Tata Technologies.
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