Tracy Contrino

About Tracy Contrino

Operations leader who brings structure, clarity, and steady execution to fast moving teams. I focus on tightening workflows, improving capacity planning, and creating delivery systems that actually hold up under pressure. My experience includes managing multimillion dollar project portfolios, coordinating staffing and resource allocation, implementing time tracking and visibility tools, and refining SOPs to keep work predictable across distributed teams.I’ve contributed at the executive level, shaping operational strategy while staying close enough to the day to day to fix what’s broken. I’m at my best building systems that scale, stabilizing cross functional collaboration, and improving quality and efficiency across complex environments. The throughline in my career is simple: I make operations run smoother so teams can do their best work without constant fire drills.

Experience

1. Founder

   Theclusterfix

   Oct 2025 — Present

   Founded and launched a nonprofit navigation model designed to reduce access friction for veterans at the earliest point of entry into complex support systems.Designed a structured intake and decision framework that guides veterans to appropriate service pathways without replacing clinicians, caseworkers, or government systems.Established a barrier-free access model prioritizing early, unregulated entry and no-cost services for veterans and their families.Built and implemented lightweight operational workflows to support intake, triage, referral logic, and partner coordination while maintaining compliance-safe boundaries.Designed and deployed an AI-assisted workflow automation tool (InvoiceFlow) to streamline internal processes and reduce administrative overhead.Launched a public-facing website using Wix to support early access, intake visibility, and partner engagement.Defined organizational scope, boundaries, and scalability principles to enable growth without dependency on protected systems or single-agency partnerships.Developed early-stage operating concepts, data capture logic, and reporting frameworks to identify system drop-off points and inform continuous improvement.

Education

• University of Colorado Boulder

  B.A., Literature

  1994 — 1996

• University of Colorado Boulder

  Bachelor of Arts - BA, E

• Temple University

  M.Ed

  1996 — 1998