Gordon MacMillan
Senior Business Process Consultant @UP3
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WORK HISTORY
Senior Business Process Consultant @UP3
Edinburgh, GB
Engaging customers to refine requirements and champion effective process design /OOB working. Becoming an expert on a client\'s internal processes for ITSM and managing the ‘Strategic Road Network’. Using visual diagrams and process flows to agree problem statements and solutions.• Leading the requirements definition and delivering of ‘Back to OOB Change’• Challenging assumptions/immature process design with the ‘bigger picture’• Shaping the implement of Event Management requirements for Smart Motorway monitoring
EDUCATION
Edinburgh Napier University
Bachelor of Engineering (BEng), Computer Software Engineering
SKILLS
ABOUT GORDON MACMILLAN
A consultant with excellent analytical and communication skills. Gordon enjoys interacting in a team setting and bringing out the best in others. He is motivated by relationship building and is extremely adaptable, having an underlying preference for change. Able to think on his feet, Gordon also enjoys a good puzzle, creatively and collaboratively describing effective solutions to business problems.
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