Jess G.
Product Owner @Procom
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WORK HISTORY
Product Owner @Procom
Toronto, ON, CA
EDUCATION
OCAD University
BA | Thesis, Integrated Media
ABOUT JESS G.
I am a dedicated and empathy-driven Product Owner with a strong foundation in Customer Success. My journey began as a Success Guru at Shopify, where I honed my skills in understanding customer needs, building relationships, and driving satisfaction. Transitioning into product management was a natural evolution of my career. I realized that the best way to serve customers is by influencing and shaping the products they rely on. I\'m well-versed in Agile and Scrum methodologies, enabling me to lead product development cycles efficiently and adapt to changing market demands. I firmly believe that successful products are born from a deep understanding of customer pain points. I advocate for user-centric design and continuously gather feedback to drive product improvements. Let\'s Connect: I\'m always open to connecting with fellow professionals, mentors, and those who share a passion for both customer success and product management. Reach out to me if you\'d like to discuss collaboration opportunities, share insights, or simply connect!
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