Kim I.
Operations Leader | AI + Ways of Working | Design & Product
- Role
- Ai & Agentic Commerce, Xd Operations at PayPal
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Kim I.
I bring clarity to complexity through systems thinking and collaborative leadership.Currently driving strategic programs at PayPal, where I was Chief of Staff and managed strategy and operations for a 300+ person global design organization. Previously built design operations 0→1 at Etsy during hypergrowth.What I do- Transform organizational chaos into structured execution- Build operational infrastructure that scales (0→1 specialist)- Drive efficiency improvements through AI and process optimization- Facilitate cross-functional alignment in highly matrixed environments- Bring product, design, research and engineering together to collaborate- Provide calm, strategic leadership during high-stakes situationsMy approach: Deep listening, systems thinking, and co-creating solutions that serve the broader enterprise—not just local needs.Product Operations, Design Operations, Program Management - I help scaling organizations bring order to ambiguity while maintaining velocity and team morale.I thrive at growth-stage companies and established tech leaders.
Experience
Ai & Agentic Commerce, Xd Operations
Oct 2023 — Present
Leading innovative programs and operations for agentic experiences across several global products. Simultaneously leading pilots and creating operational efficiency across the product development lifecycle. Using AI-powered tools and workflows that are reshaping how we build products.What I\'m doing- Pioneering AI integration across the product development lifecycle using Claude, Cursor, Replit, and other cutting-edge tools- Achieved reduction in operational overhead (meeting time, legal review, admin tasks)- Establishing governance frameworks and best practices for responsible AI use across product, engineering, and design teamsThis role combines my systems thinking and operational excellence background with the most transformative technology shift of our generation. I\'m bringing clarity to how teams can leverage AI effectively while managing the complexity of adoption across a highly matrixed global organization.
Education
University of Illinois Chicago
Bachelor of Science, Mathematics, Physics
Maryland Institute College of Art
Master's degree, Data Vizualization & Information Design
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