Silvana Prodan

WORK HISTORY

EDUCATION

SKILLS

ABOUT SILVANA PRODAN

I partner with large organisations to turn complex innovation and AI-native ambitions into measurable business outcomes. With a background in SaaS customer success, project management, and applied research, I help enterprise clients deploy, adopt, and scale digital platforms and AI-native services that people actually use and love.Today, I wear a hybrid hat:Client-facing SaaS leader (Customer Success Manager at Bloomflow) supporting major banks, insurers, and consumer goods companies in their innovation journeys.Applied Research Partner at KlusAI, where I contribute to AI-native research & professional services that help teams work smarter, faster, and more customer‑centrically.Over the last years, I have:Supported global brands such as HSBC, Unipol, Credem, Nestlé, Unilever, BASF, Bayer, Beiersdorf, Cargill, Hellmann, Valeo, and Michelin.Deployed 20+ customised innovation platforms and trained 300+ users to drive adoption and change.Built a strong academic track record (PhD on citizen sentiment towards central bank digital currencies, multiple peer‑reviewed publications, 70+ citations) and translated that rigor into practical, data‑driven decision‑making in business.What sets me apart is my ability to:Translate strategy into concrete workflows, platform configurations, and customer journeys.Align diverse stakeholders (from C‑level to operational teams) around shared outcomes.Communicate complex, technical topics in a clear, user‑friendly way in German, French, English, and Romanian.Always excited to meet and discuss innovation and AI, don\'t hesitate to send me a message if you have a curious mind!