Jake C.
Change and Continuous Improvement Partner, Business Banking @Monzo
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WORK HISTORY
Change and Continuous Improvement Partner, Business Banking @Monzo
Driving change management and continuous improvement proposals across Business Banking, including redesigning processes for scalability and automation.
EDUCATION
Barnsley Sixth Form College
A level, ICT, Media, Business
The University of Huddersfield
Bachelor of Arts - BA, Music Journalism
Kettlethorpe High School
High School, GCSE
ABOUT JAKE C.
An experienced customer service and change management professional with 6 years in customer services, banking and financial crime, now driving improvements and great service at Monzo. I specialise in continuous improvement, complex problem solving, and cross-team collaboration, making sure processes work for both customers and colleagues.I’m passionate about using data and feedback to shape scalable solutions, and I’m known for my coaching and mentoring, helping teams build confidence and deliver excellent outcomes.
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