Pranoy Mathew
Customer and Trading Manager - Operations @Sainsbury's
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WORK HISTORY
Customer and Trading Manager - Operations @Sainsbury's
GB
Drove revenue and margin growth by analysing sales, transaction, and customer data to optimise pricing, product mix, and trading strategies.• Managed end-to-end trading operations, including forecasting, stock/liquidity planning, and performance tracking, ensuring availability while protecting profitability.• Led customer-centric initiatives that improved satisfaction, retention, and lifetime value through data-led insights and proactive issue resolution.• Monitored and reported on key KPIs (sales growth, margin, cost ratios, conversion rates, risk exposure), using dashboards to inform senior stakeholders and support strategic decisions.• Reduced operational losses (wastage, shrinkage, credit risk, or process inefficiencies) by implementing stronger controls, compliance standards, and performance governance.• Led and developed cross-functional teams to deliver trading targets, enhance operational efficiency, and maintain high service standards in fast-paced environments.
EDUCATION
University of Kerala, Thiruvananthapuram
BCA, Computer Programming, Specific Applications
University of Hertfordshire
Master of Business Administration - MBA, FinTech
ABOUT PRANOY MATHEW
Management Consultant with 5+ years of experience delivering transformation, optimisation and large-scale change programmes across financial services, fintech, SaaS and technology organisations. Proven ability to lead complex global engagements, manage executive stakeholders, drive operational excellence, implement CRM and automation solutions, and build high-performing teams. MBA (FinTech), former EY Senior Consultant on VISA Inc. account, and Founder of a UK-based fintech startup.I excel at-Building and nurturing client relationships to generate growth and retention-Translating business needs into actionable plans and aligning vendor ecosystems-Leveraging data-driven insights for decision-making and business value realisationCurrently seeking Senior Consultant, Account Manager, or Business Analyst roles in FinTech, Telecom, or Technology Services where I can deliver strategic impact and drive business outcomes.
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