Priyodarshani Biswas

Cluster Manger at Xiaomi Technology India Pvt Ltd | After Sales Service Lead | Auditing & Compliances | Trade Relations Lead (Partnerships) | Customer Experience Specialist

Role: Cluster Manager at Flipkart
Location: Kolkata, WB, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Priyodarshani Biswas

I am a versatile professional with expertise in After Sales Service, Auditing & …

Experience

Cluster Manager
Flipkart
Dec 2018 — Present · Kolkata, IN
Oversee and optimize after-sales service operations within a designated cluster.Ensure timely and efficient resolution of customer inquiries, complaints, and warranty claims.Implement streamlined processes to enhance the overall after-sales service experience.Lead and manage a team of after-sales service professionals, providing guidance and support.Analyze service data, identify trends, and implement strategies to improve service quality and efficiency.

Education

St. Xavier's College, Kolkata
B.Com(H), Accountancy Hons
2006 — 2009
Institute of Computer Accountants
CIA+, Computer Accountancy
2010 — 2011
Vidyasagar University
Master's Degree, Accounts & Farm Management
2010 — 2012
The Institute of Company Secretaries of India
Company Secretary, Law & Compliance
2008 — 2012

Contact information

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Work email
•••••@flipkart.com
Personal email
•••••@•••••.com
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Current company

Flipkart

Technology, Information and Internet · 10K employees · Founded 2007 · Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, IN

At Flipkart, we're driven by our purpose of empowering every Indian's dream by delivering value through innovation in technology and commerce. With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, a focus on generating direct and indirect employment and a commitment to empowering generations of entrepreneurs and MSMEs, all driven by a sustainable growth strategy – Flipkart is maximising for customers, stakeholders, and the planet at large! At Flipkart, our promise to every Flipster is - getting an opportunity to leave a mark and create their own legacy, the freedom to experiment, learn and grow, work with the industry’s brightest minds as part of a diverse team and we will extend our culture of care to them to ensure that they can focus on doing their best work. Driven by audacity, bias for action, customer first, integrity and inclusion – Flipsters have pioneered solutions that have transformed digital commerce in India. From the industry-first introduction of cash-on-delivery in 2010 to the launch of voice search and multiple vernacular interfaces in 2021 that have made e-commerce a very inclusive experience, Flipkart continues the exciting journey of solving for the Indian customer. We understand that your own aspirations and journeys are unique. So you choose what you want to maximise, and we provide you the platform for it - because when you maximise, we maximise. Flipkart is a part of the Walmart-owned Flipkart Group, which also includes group companies Flipkart Wholesale, Flipkart Health+, Cleartrip, and Myntra. Get in touch with our experts for support with your orders here: https://www.flipkart.com/helpcentre

flipkart.com

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About Priyodarshani Biswas

Experience

Cluster Manager

Education

St. Xavier's College, Kolkata

Institute of Computer Accountants

Vidyasagar University

The Institute of Company Secretaries of India

Find verified contacts for anyone on LinkedIn