Priyesha Pathak

About Priyesha Pathak

At Birdeye, my mission is to ensure the seamless adoption and operational integration of our platform for every client. By closely monitoring account health and engaging proactively, we\'ve fostered robust partnerships that have led to significant account growth and a marked reduction in churn. Our team excels in delivering a customer-centric experience, which includes resolving challenges through various communication channels and ensuring the effective use of our product suite.With a strong focus on customer success, my role involves leveraging insights from key metrics to provide tailored support and drive product adoption. This approach has not only increased customer satisfaction but also opened new business opportunities. Through strategic upselling and maintaining a pulse on account triggers, we\'ve empowered clients to maximize the benefits of Birdeye, solidifying our reputation as partners in their success.

Experience

1. Sr Implementation Specialist

   Birdeye

   Sep 2022 — Present · Gurugram, IN

   Responsible for product adoption, account growth (upsells), and account success- Monitor account health and proactively reach out to clients based on key metrics & triggers - Increase Customer Satisfaction and minimize Churn, by engaging via emails, calls, and texts to resolve challenges they are facing with respect to our product- Help customers implement integrations with the Birdeye platform- Provide support for accounts that are at risk and escalated account issues.