Priyesh Soni
Senior ServiceNow Developer | Specializing in Delivering SAM Implementation, Asset & Data Management | Integration Expert | Optimizing Portals & Workflows | CSM Implementation.
- Role
- Senior Servicenow Developer at Buxton Consulting
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Priyesh Soni
As a seasoned ServiceNow developer with over 7 years in the field, I\'ve had the privilege…
Experience
Senior Servicenow Developer
Mar 2025 — Present · IN
Led full-cycle CSM implementation project for a Fortune 500 client, integrating with Salesforce and automating entitlement validation and case routing.Migrated and normalized 100K+ asset records as part of a major ITAM rollout, ensuring compliance with CMDB best practices.Developed a custom SAM dashboard with actionable insights, reducing software license costs by 15%.Designed and launched a multi-role Enterprise Portal with tailored experiences for customers and internal agents.Designed and implemented ServiceNow CSM modules, including workflows, case management, account/contact structures, SLAs, entitlements, and communication channels.Configured and customized key CSM components like Case, Account, Contact, SLA, Knowledge, and Agent Workspace to enhance service delivery.Analyzed Salesforce (SFDC) data structures, mapped them to the CSM model, and ensured clean, validated data migration into ServiceNow.Created and executed data import strategies using Import Sets, Transform Maps, and custom scripts, ensuring integrity and accuracy during transformation.Performed data reconciliation and supported UAT and go-live phases for seamless system deployment.Integrated communication platforms like email, chat, and customer portals for efficient customer interactions and service operations.Analyzed and mapped NetSuite data (Customers, Transactions, Inventory) to ServiceNow structures; implemented secure, near real-time syncs via scheduled jobs and APIs.Configured MID Servers and Discovery modules to identify on-prem and cloud infrastructure components, including servers, network devices, and applications.Managed Access Control Rules (ACLs) to ensure secure data visibility on the Client Portal, troubleshooting access issues using debugging tools.Aligned implementations with business requirements, service models, and SLAs, ensuring high standards of performance, compliance, and customer satisfaction.
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