Priyesh Patel
Major Incident & Problem Manager @CDL Software
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WORK HISTORY
Major Incident & Problem Manager @CDL Software
EDUCATION
The Manchester Metropolitan University
Bachelor of Science - BS, Media Technology
ABOUT PRIYESH PATEL
Technology Leader | Driving Operational Resilience, Customer Experience & Scalable Growth in Financial Services, Fintech & SaaSPriyesh Patel is a forward-thinking technology and operations leader with over a decade of experience delivering stability, agility, and customer-centric growth across fintech, SaaS, and financial services sectors.Throughout his career, Priyesh has led mission-critical operational functions, from major incident and problem management, risk mitigation to cross-functional alignment and service design. His strength lies in turning complex, high-pressure environments into opportunities for long-term improvement and innovation.With a calm, outcome-focused leadership style, Priyesh works closely with engineering, product, and commercial teams to align operational excellence with business strategy. He brings a strong focus on resilience, user experience, and the intelligent adoption of AI and automation to improve speed, consistency, and scale.Key Focus Areas:• Operational resilience & risk leadership in regulated environments• Digital experience strategy & customer advocacy• Executive stakeholder engagement & cross-functional influence• Incident and problem ecosystems powered by AI & automation• Building scalable operating models in fast-paced tech environmentsPriyesh is passionate about shaping digital operations that are not only reliable, but that act as a springboard for innovation, reputation, and growth.
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