Priyesh Deshmukh
Manager Customer Experience at Metropolis Healthcare
- Role
- Manager Customer Experience at Metropolis Healthcare
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Priyesh Deshmukh
16+ years of experience in various domains like Customer Service, Customer Experience and VoC/NPS/CSAT analysis. Specialize in Analysing Digital Experience or Customer Experience throughout their ecom journey along with voice of customer analysis (VOC/NPS analysis). Have managed teams who are Analysing Digital Customer Experience for 4 fortune 500 companies. Currently managing Pan India customer care for a diagnostic gaint
Experience
Manager Customer Experience
Feb 2021 — Present · IN
Handling PAN India Customer Care and Customer Experience department. Implementation of process changes to improvise customer experience during their journey. Managing Telecom part required for Contact center i.e IVR, PRI,DID mapping call routing etc. Managing different vendors and review their performances.
Education
University of Mumbai
Bachelor of Commerce (B.Com.)
1998 — 2003
Welingkar Institute of Management
PGDHRM, Human Resources Management and Services
2008 — 2008
Skills
- Transition Management
- Data Analysis
- Performance Management
- Crm
- Project Management
- Team Management
- Html
- Outsourcing
- Call Centers
- Service Delivery
- Business Analysis
- Management
- Call Center
- Workforce Management
- Offshoring
- Business Process Improvement
- Vendor Management
- Sla
- Bpo
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