Priya Grace V.
Healthcare optimization via automation
- Role
- Customer Strategy Partner at Smarter Technologies
- Location
- Troy, MI, US
- LinkedIn followers
- 500 followers
About Priya Grace V.
As a Customer Strategy Leader at Thoughtful AI, I partner with cross-functional teams of product managers and engineers to design and deliver solutions that drive measurable ROI for healthcare organizations. I specialize in aligning product development with customer needs through data analysis, research, and strategic prioritization—ensuring every initiative supports operational goals and long-term impact.Previously, as a specialist at McKinsey & Company, I leveraged my MBA and HFMA’s Certified Revenue Cycle Representative (CRCR) certification to advise healthcare organizations on financial strategy and operational improvement. Over ~8 years in the healthcare industry, I developed deep expertise in revenue cycle management, consulting on hospital financials, and optimizing workflows to enhance efficiency and outcomes.I am passionate about bridging healthcare expertise with cutting-edge technology to transform operations, improve patient outcomes, and deliver sustainable value at scale.
Experience
Customer Strategy Partner
Jul 2025 — Present · Austin, TX, US
Leads cross-functional teams of technical product managers and engineers to enhance alignment on key initiatives. • Evaluates technical approaches to ensure solutions delivered measurable ROI for end customers. • Prioritizes product development through data analysis and customer research, aligning with operational goals.
Education
Northwestern University - Kellogg School of Management
Master of Business Administration - MBA
Saint Louis University
Bachelor's degree, Health/Health Care Administration/Management, Public Health
Saint Louis University
Bachelor of Science - BS
Northwestern University - Kellogg School of Management
Master of Business Administration - MBA
2022
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