Priya S

About Priya S

Strategic Operations & AI Transformation Innovator with 18+ years of experience in SaaS, Cloud Collaboration, and Customer Experience — driving digital transformation, operational excellence, and scalable growth across global markets. I connect business strategy, analytics, and people leadership to deliver measurable impact and transformation at scale.At Cisco, I’ve led international and cross-functional teams across India, Europe, the U.S, LATAM, and MEA, spearheading initiatives in AI-driven automation, data analytics, and customer operations strategy. Programs like AI Deflection, Voice AI, and Predictive RMA have transformed support delivery, improving speed, quality, and efficiency.Recognized with Cisco’s Connected Achievement Award and as an AI Innovation Author (Defensive Publication), I bring expertise in AI strategy, process optimization, change management, and responsible AI adoption. My leadership philosophy combines innovation with execution — enabling global teams to adapt, scale, and perform in complex digital ecosystems.I’m passionate about creating intelligent, data-driven operations that bridge technology, transformation, and human potential — shaping organizations ready for the next era of AI-powered growth.

Experience

1. Leader Cusomer Delivery

   Cisco

   Aug 2018 — Present

Education

• Cornell University

  Certificate Program in Data Analytics 360, Computer and Information Sciences and Support Services

• Cornell University

  Certificate program in Performance Leadership, Business Administration and Management, General

• UPTEC-DOEACC

  A Level-PGDCA, Computers

  2000 — 2003

• City Montessori School

  ISC, Biology & Computer

  1985 — 1998

• Swiss School of Business and Management

  Doctorate of Business Administration, Business Administration and Management, General

• University of Helsinki

  Ethics of AI, Artificial Intelligence

• Kanpur University

  Bachelor of Science (BSc), Botany

  1998 — 2001