Priya R.
ITSM Professional | ITIL | IPC | Data Analyst
- Role
- Problem Co-ordinator at Capgemini
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Priya R.
Results-driven ITSM specialist with a proven track record of delivering top-notch…
Experience
Problem Co-ordinator
Jul 2022 — Present · Bengaluru, IN
Customer Service: Ensuring clients relationships management, customer requirements are prioritizedand delivering exceptional customer experiences and service delivery.Client Management experience, Management Consulting: Prioritizing client requirements and deliveringexceptional customer experience.Excellent Communication skills and Interpersonal Skills: Conveying complex technical issues clearly tostakeholders.Team Collaboration: Collaborate with internal stakeholders and global teams to achieve common goals.ServiceNow Proficiency: Managing Information Technology service processes and problem managementeffectively using ServiceNow.ITIL4 Expertise: Implementing ITIL4 best practices for problem and incident management.Data Analysis: Leveraging Data Analytics, analyzing data, including Excel, SNOW reports, dashboardsand Power BI.Technical Skills: Knowledgeable in AWS Cloud, security, relational databases, Linux, and networking tosupport IT infrastructure.Analytical and Problem-Solving Skills: Conducting root cause analysis and implementing preventivemeasures.Proactive Problem Management: Proactively implementing preventive measures to minimize incidents.Research and Analysis: Scheduling\\Conducting thorough research and trend analysis for effectiveproblem resolution.Report Writing and Presentation: Drafting detailed RCA reports and delivering compelling presentationsto stakeholders.On-call Support: Providing on-call support for critical IT issues and change management.
Education
Visvesvaraya Technological University
Master of Technology - MTech
Visvesvaraya Technological University
Doctor of Philosophy - PhD
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