Priya Pearlin
Head of Delivery and Customer Success @ManageArtworks
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WORK HISTORY
Head of Delivery and Customer Success @ManageArtworks
Chennai, IN
Currently leading a 45-member Customer Success and Delivery team at ManageArtworks, a high-growth SaaS company aiming to double revenues YOY. I oversee onboarding, customer success, and version migration functions—driving customer-centric delivery, streamlining onboarding, accelerating migration, and aligning cross-functional teams to product commitments. I\'m actively integrating AI tools to optimize project management, automate documentation, and enhance customer onboarding experiences. A strong believer in people-first leadership, I coach and enable my teams on strategic planning, risk management, customer success excellence, and stakeholder communication. With over 25 years of global experience, I bring strategic depth in delivery leadership and AI-driven process optimization for enterprise clients across retail, CPG, and pharma sectors.
EDUCATION
Stanford University
Seed Transformation Program, Business Administration and Management, General
Accredian
Global Certificate in Data Science
SKILLS
ABOUT PRIYA PEARLIN
Customer-centric technology and delivery leader with credible experience helping enterprises and SaaS companies turn complex implementations into predictable, scalable outcomes. I currently lead a 45-member Customer Success and Delivery organization at ManageArtworks, owning onboarding, customer success, and platform migrations for a global customer base.I’m known for building high-performing teams and pragmatic PMO frameworks that drive clarity, accountability, and execution discipline. My leadership style is hands-on and collaborative—aligning product, engineering, and customer teams to accelerate time-to-value and deepen client partnerships.Across roles at Infosys, PayPal, Pellucid, and product-focused companies, I’ve consistently worked at the intersection of delivery, customer experience, and growth. I care deeply about developing people, strengthening operating models, and ensuring customer success translates into durable business impact.
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